Improving Wholesale & Distribution Business Efficiency with Microsoft Dynamics 365

Distributors and wholesalers have a clear focus on making sure that they are going to be able to maintain stock levels, deliver exceptional customer service and provide technical product expertise.

The Microsoft Dynamics 365 suite of applications is certainly useful in supporting you with most of the main challenges that come with warehouse management and distribution. By making sure that your business is accurately tracking inventory, maintaining proper warehouse management and keeping up to date with evolving market regulations, you can ensure total efficiency in the workplace.

In this blog post, we discuss the benefits of various Microsoft Dynamics 365 business applications that can optimise your wholesale & distribution business efficiency.

Microsoft Dynamics 365 for the Wholesale & Distribution Sector

Put simply, Microsoft Dynamics 365 is a powerful and customisable set of business tools aimed at drastically improving the overall efficiency of your operations. Here are some of the applications to consider:

MS Dynamics 365 for Supply Chain Management

D365 for Supply Chain Management is a powerful ERP platform that allows businesses to gain total visibility across their supply chain. It can help your wholesale & distribution organisation with real-time asset management, procurement and sourcing, distribution planning, cost management, transportation management, an integrated warehouse management system and tools to predict customer demand so that you can plan supply and ensure the correct stock is in the right place at the right time.

This gives you a comprehensive, unified view of your operations which in turn enables you to react quickly to changes in the market and take advantage of profitable opportunities.

The automation capabilities of the Dynamics 365 ERP software also allow distributors and wholesalers to simplify and streamline their procurement processes and prevent shipping delays. By keeping the supply chain in motion and working collaboratively with your vendors, you can make sure that customers receive first-rate service every time.

There are a few other key areas of value for wholesale distribution companies, and this includes process automation, connected supply chains, data flexibility, and analytics and business intelligence.

Microsoft Dynamics 365 for Supply Chain Management helps you to feel supported all while meeting any necessary customer needs.

MS Dynamics 365 for Sales

This CRM system can help you to track your client relationships from inception and collect useful data for your business to capitalise on and learn from. The ultimate objective here is to amplify your revenue through a better understanding and engagement of your customers and a creation of healthier and more productive relationships with them.

With D365 for Sales, you don’t need to rely on customer feedback to adjust the way you attract and retain clients. By building a comprehensive overview of potential and existing customers, this application makes it possible to identify and maximise opportunities for making sales. It also provides insights about marketing and remarketing efforts and lets you communicate in a way that your customers will respond to.

CRM systems build this holistic approach to relationship management by collecting valuable insights about your customer base. This starts the minute someone first interacts with your business, whether by signing up to your mailing list or clicking on an online advertisement. Following this, every form of direct and indirect communication is monitored and analysed to help you track client leads, schedule email newsletters, offer discounts to loyal customers and much more.

MS Dynamics 365 for Marketing

Dynamics 365 for Marketing aims to offer all the tools enterprises need to carry out efficient marketing campaigns, nurture leads much more effectively and automate processes to increase business results.

This app features robust tools that can be utilised to create and deliver campaigns across multiple channels and fully control your digital marketing strategy.

In addition to its core email marketing and event management funtionalities, here are a few other beneficial pointers you may wish to consider that Microsoft Dynamics 365 Marketing allows you to do:

• Create a single view of prospects and unify data;
• Prioritise leads, automate follow-ups and track the progress of every lead;
• Improve coordination between marketing and sales teams;
• Simplify collaboration with familiar Office 365 tools, shared calendars, and visibility across the team into campaigns, leads and sales.

ICS: Microsoft Dynamics 365 Experts for Your Business

Optimise your wholesale & distribution operations with help from the Microsoft-certified Dynamics 365 experts at ICS. As industry leaders in the implementation and customisation of Microsoft Dynamics ERP and CRM systems, we are well-equipped to deliver projects of any scale and complexity that fully meet the requirements and objectives of your business. To find out more, please contact us today. We’d be happy to help with any enquiries you may have.