Expertise
ICS helps organizations harness the full power of Microsoft technologies to transform processes, drive efficiency, and unlock opportunities. Our team delivers end-to-end solutions across Dynamics 365, Power Platform, Microsoft AI, and Azure, connecting systems, automating workflows, and turning data into actionable insights. From ERP and CRM projects to custom apps and cloud architectures, we enable businesses to innovate and stay future-ready.
Dynamics 365 Supply Chain Management is a cloud-based solution that helps organizations modernize and optimize their end-to-end supply chain operations. It provides real-time visibility, predictive insights, and intelligent automation, enabling companies to respond quickly to demand fluctuations, reduce costs, and maintain operational excellence.
Key capabilities include:
• Inventory and warehouse management, improving accuracy, storage efficiency, and fulfillment speed
• Production planning and scheduling, optimizing resource utilization and minimizing downtime
• Procurement and sourcing management, ensuring reliable supplier collaboration and cost control
• Demand forecasting and predictive analytics, enabling proactive decision-making and agility
• Seamless integration with Dynamics 365 Finance, Sales, and other Microsoft tools for end-to-end operational insight
These capabilities help organizations streamline processes, minimize disruptions, and deliver products to customers more efficiently.
ICS team leverages deep expertise in Dynamics 365 Supply Chain Management to implement solutions tailored to your operational needs, allowing your business to achieve greater efficiency, resilience, and responsiveness across the entire supply chain.
Our areas of expertise:
[Production]
Microsoft Dynamics 365 SCM offers a suite of powerful modules and tools that allow you to optimise production processes and maximise productivity. Used by the world’s most successful manufacturing companies, Microsoft Dynamics 365 is a leading ERP system built to transform your production line. The ICS team can bring their first-hand experience of implementing Dynamics 365 SCM and achieving exceptional results for global manufacturing leaders to your project, helping you with the following:
• Planning for production, procurement, resources, operations;
• Organization of the manufacturing process according to discrete, process-based and lean models;
• Management of production orders;
• Vendor management automation;
• Integration with specialized SCADA-class manufacturing software;
• Cost calculation automation.
[Transportation Management]
The Transportation Management System (TMS) in D365 SCM increases the efficiency of cargo transportation tasks. The knowledge and skills of ICS experts will allow your company to do the following:
• Plan freight volumes;
• Increase the efficiency of cargo delivery;
• Cut transportation costs;
• Identify optimal transportation routes that take account of various factors;
• Plan assignments for shipping/arrivals and manage them;
• Manage transportation costs;
• Control transportation bills.
[Warehouse Management]
Microsoft Dynamics 365 SCM is currently one of the most advanced warehouse management solutions on the market.
Our expertise allows us to implement the following functionality based on D365FO:
• Management of the dynamic and static warehouse structure;
• Barcodes and RFID tags;
• Management of inbound/outbound docks;
• Rule-based product storage;
• Automated inventory control;
• Product reservation and shipping according to FIFO or LIFO model;
• Integration with warehouse equipment (TDE, conveyor, sequencer, automatic sorter and packer);
• Configuration of tactical and strategic planning;
• Printing of supporting documents.
[Sales and Marketing]
The sales and marketing functionality of Dynamics 365 SCM lets you store all your data in a single repository in a structured and easy-to-analyze way, thus allowing you to efficiently identify the needs of your clients and make optimal decisions in the field of sales and marketing. Using this solution, you can be sure that every employee gets complete and up-to-date information about customer relations, and is able to choose the most efficient ways of interacting with them.
Dynamics 365 Finance is an enterprise-grade financial management solution designed to help organizations gain real-time visibility, improve financial control, and scale with confidence. Built on the Microsoft cloud, it supports complex financial operations across multiple entities, currencies, and regulatory environments, enabling finance teams to move faster while maintaining accuracy and compliance.
Key capabilities include:
• General ledger, budgeting, and financial reporting, delivering real-time insights into financial performance
• Automated accounts payable and receivable, improving efficiency and cash flow management
• Advanced financial analytics and forecasting, supporting data-driven planning and decision-making
• Multi-entity, multi-currency, and global compliance support, enabling consistent financial governance across regions
• Seamless integration with Dynamics 365 Supply Chain Management, Sales, and Microsoft Power Platform
Together, these capabilities help organizations reduce manual effort, strengthen financial governance, and respond more quickly to changing business conditions.
With a strong understanding of complex financial processes and Dynamics 365 Finance capabilities, our team designs and delivers solutions that fit your operating model, helping you streamline financial operations, improve transparency, and support sustainable business growth.
Dynamics 365 Sales (formerly known as Dynamics CRM) is a comprehensive customer relationship management solution designed to help sales teams build stronger relationships, manage pipelines, and close deals more effectively. As part of the Microsoft Dynamics 365 ecosystem, it brings customer data, sales activities, and insights together in a single, intelligent platform that supports modern, data-driven selling.
Key capabilities include:
• Centralized customer and lead management, providing a complete view of accounts, contacts, and interactions
• Sales pipeline and opportunity tracking, enabling better forecasting and deal prioritization
• AI-driven insights and recommendations, helping sales teams focus on the most promising opportunities
• Automation of sales processes, reducing manual tasks and improving consistency across teams
• Native integration with Microsoft 365, Teams, and other Dynamics 365 applications for seamless collaboration
Together, these capabilities help organizations improve sales productivity, increase win rates, and create more personalized customer engagements.
By leveraging our practical experience with Dynamics 365 Sales, we help organizations design and deploy a solution that aligns with their sales strategy, giving teams the tools they need to build stronger pipelines, improve forecasting accuracy, and close more deals with confidence.
Dynamics 365 Field Service helps organizations plan, manage, and optimize on-site service operations with greater accuracy and control. Built on the Microsoft cloud, the solution unifies service processes, data, and teams within a single intelligent platform, enabling a shift from reactive break-fix models to proactive, outcome-driven service delivery.
Key capabilities include:
• Intelligent scheduling and resource optimization, ensuring the right technician is assigned based on skills, availability, and location
• Mobile tools for field technicians, providing real-time access to work orders, asset history, and customer data
• Inventory and asset management, improving parts availability and reducing service delays
• IoT and predictive maintenance, enabling early issue detection, reduced downtime, and extended asset lifecycles
• Seamless integration with D365 applications and Microsoft tools for end-to-end visibility and automation
Together, these capabilities improve operational efficiency, increase first-time fix rates, and enhance customer satisfaction across complex service environments.
Our team can bring in-depth Dynamics 365 Field Service expertise to implement the solution for your business, so you can streamline service operations, empower your field workforce, and deliver consistently reliable service experiences.
Power BI is Microsoft’s business analytics solution that transforms raw data into interactive, visual insights, enabling organizations to make informed, data-driven decisions. It connects to a wide range of data sources, providing real-time dashboards, reports, and predictive analytics to monitor performance and uncover trends.
Key capabilities include:
• Interactive dashboards and reports, offering clear visualizations for all levels of the organization
• Data modeling and transformation, turning complex data into actionable insights
• AI-driven analytics, highlighting patterns, anomalies, and predictive trends
• Collaboration and sharing, enabling secure, cloud-based access for teams and stakeholders
• Integration with Microsoft 365, Dynamics 365, and external data sources, providing a unified analytics ecosystem
Together, these features empower organizations to monitor performance, identify opportunities, and drive strategic initiatives with confidence.
By combining our experience with Power BI and best practices in data visualization, we help businesses implement tailored analytics solutions that turn data into actionable insights, enhance decision-making, and foster a culture of continuous improvement.
Power Apps is Microsoft’s low-code application platform that enables organizations to build custom business applications quickly, without extensive coding. It empowers teams to automate workflows, streamline processes, and connect data across Microsoft 365, Dynamics 365, and external systems.
Key capabilities include:
• Low-code app development, allowing business users and developers to rapidly create tailored solutions
• Prebuilt templates and connectors, accelerating deployment and integration with existing systems
• Custom workflow automation, enhancing productivity and process efficiency
• Responsive design for web and mobile, ensuring applications work seamlessly across devices
• Secure data integration, leveraging Microsoft Dataverse and compliance-ready cloud architecture
These capabilities allow organizations to digitize processes, reduce manual tasks, and respond quickly to changing business needs.
Our team applies deep Power Apps expertise to design and deploy custom applications that solve your unique business challenges, enabling faster innovation, improved efficiency, and seamless integration with your digital ecosystem.
Power Automate is Microsoft’s cloud-based workflow automation platform that helps organizations streamline repetitive tasks, integrate systems, and improve operational efficiency. It allows both business users and IT teams to automate processes across Microsoft 365, Dynamics 365, and hundreds of third-party applications.
Key capabilities include:
• Automated workflows, reducing manual effort and accelerating repetitive processes
• Integration with multiple systems and applications, connecting data across platforms seamlessly
• AI-driven process automation, enabling smart decision-making and predictive actions
• Robotic Process Automation (RPA), automating tasks on legacy systems without APIs
• Secure and compliant cloud architecture, ensuring data governance and privacy standards are met
These capabilities help organizations reduce errors, save time, and focus on higher-value activities that drive growth.
By leveraging our experience with Power Automate, we create tailored automation solutions that simplify workflows, connect disparate systems, and empower your teams to work smarter, faster, and more efficiently.
Power Pages is Microsoft’s low-code platform for creating secure, data-driven websites quickly and efficiently. It enables organizations to deliver web experiences that connect seamlessly with Microsoft Dataverse and other systems, without the need for extensive coding or web development expertise.
Key capabilities include:
• Low-code site creation, allowing rapid development of responsive, modern websites
• Secure data integration, connecting web experiences directly to Microsoft Dataverse and other data sources
• Customizable templates and design tools, enabling tailored branding and user experiences
• Role-based access and security controls, ensuring data protection and compliance
• Seamless integration with Power Apps, Power Automate, and Dynamics 365 for end-to-end digital solutions
These capabilities allow organizations to publish web applications that are interactive, secure, and integrated with their business processes.
Our team leverages deep Power Pages expertise to build and deploy websites tailored to your organizational needs, enabling you to engage customers, partners, and employees through dynamic, secure, and fully integrated online experiences.
Dynamics 365 Copilot brings AI-powered assistance directly into your business applications, helping teams work smarter, faster, and more efficiently. Embedded within Dynamics 365, it leverages advanced AI to generate insights, automate tasks, and provide contextual recommendations across sales, service, finance, and operations.
Key capabilities include:
• AI-assisted data entry and content generation, reducing manual work and improving accuracy
• Contextual insights and recommendations, helping teams make informed decisions quickly
• Automated task and workflow suggestions, accelerating routine processes and boosting productivity
• Natural language interactions, enabling users to query data, generate summaries, and take actions using plain language
• Seamless integration across Dynamics 365 applications and Microsoft 365, connecting AI-driven guidance to everyday workflows
These capabilities empower organizations to maximize the value of their Dynamics 365 environment, increase efficiency, and enhance decision-making.
Our team helps implement Dynamics 365 Copilot tailored to your business needs, guiding users with intelligent assistance that accelerates workflows, uncovers insights, and transforms how your teams leverage your ERP and CRM systems.
Microsoft Azure is Microsoft’s comprehensive cloud platform that empowers organizations to build, deploy, and manage applications and services at scale. For Dynamics 365 implementations, Azure provides the foundation for secure, connected, and intelligent solutions, enabling both operational efficiency and business agility.
Our team’s capabilities include:
✔ Azure Integration Services, connecting D365 applications, third-party systems, and on-premises environments for seamless data and process flow
✔ Data and analytics services, including Azure SQL, Data Factory, and Synapse Analytics, supporting reporting, ETL pipelines, and large-scale data management
✔ Security and compliance tools, such as Azure Active Directory, Key Vault, and policy enforcement, ensuring robust identity management and regulatory adherence
✔ Automation and DevOps, leveraging Azure Functions, Automation Accounts, DevOps pipelines, and Application Insights to streamline deployments and monitor system health
✔ AI and intelligent services, enabling advanced capabilities such as predictive analytics and cognitive AI integration into business processes
Our team leverages deep expertise in Microsoft Azure to design and implement cloud architectures that support Dynamics 365 projects, ensuring seamless integration, secure operations, and scalable, future-ready solutions.
Azure Integration Services is a collection of Microsoft Azure cloud services that enable organizations to connect applications, data, and systems across cloud and on-premises environments. It provides a scalable, secure foundation for building integration architectures that support complex business processes and digital ecosystems.
Key capabilities include:
• Application and system integration, connecting D365, Power Platform, Azure services, and third-party systems
• API management, enabling secure, governed access to services and data
• Event-driven and message-based integration, supporting real-time and asynchronous communication
• Data transformation and orchestration, ensuring consistent data flow across systems
• Hybrid integration support, connecting cloud solutions with legacy and on-premises environments
Together, these capabilities allow organizations to reduce data silos, improve process automation, and ensure reliable information exchange across their technology landscape.
Our team designs and implements Azure Integration Services architectures that align with your business and technical requirements, enabling seamless connectivity, scalable integrations, and a resilient foundation for future digital growth.
Microsoft Agent 365 enables organizations to design and deploy intelligent, AI-powered agents that interact with users, systems, and data across the Microsoft ecosystem. These agents act on behalf of employees or customers, handling inquiries, triggering workflows, and executing tasks through natural, conversational interfaces.
Key capabilities include:
• Conversational AI agents, supporting customer service, employee self-service, and internal operations
• Natural language understanding, enabling agents to interpret requests and respond contextually
• Process orchestration, allowing agents to trigger workflows, retrieve data, and execute actions
• Integration with Dynamics 365, Power Platform, and Microsoft 365, ensuring access to real-time business data
• Secure and scalable architecture, aligned with Microsoft’s enterprise-grade security and compliance standards
These capabilities help organizations automate interactions, reduce response times, and improve user experiences across digital touchpoints.
Our team designs and implements Microsoft Agent 365 solutions that align with your business objectives, enabling intelligent agents to handle interactions efficiently, support users proactively, and extend AI-driven automation across your organization.
Customize, optimize and unlock the full potential of your Dynamics system with our expert guidance.