Our Services

A successful implementation starts with a deep understanding of your business, not just the technology. At ICS, we deliver end-to-end implementation services across the Microsoft Dynamics ecosystem, including Dynamics 365 Finance & SCM, Customer Engagement, and Power Platform solutions.

Our Microsoft-certified consultants and developers combine strong industry knowledge with proven delivery methodologies to ensure smooth, predictable deployments. We work closely with your teams to design the right solution architecture, configure and customise the platform, manage integrations, and support data migration and testing.

Whether you are replacing a legacy system or rolling out Dynamics for the first time, we focus on minimising risk, accelerating time to value, and ensuring long-term scalability. The result is a solution that fits your processes, supports growth, and delivers measurable business value from day one.

Business analysis and system design are critical to the success of any Dynamics implementation, integration, or customisation project. At ICS, we bridge the gap between business objectives and technical execution, ensuring that solutions are designed around real operational needs.

Our experienced business analysts work closely with stakeholders to capture, document, and validate requirements that are often difficult to articulate in technical terms. We analyse and formalise business processes, identify gaps and improvement opportunities, and translate business needs into clear functional and technical specifications.

By defining the target system architecture and solution design early on, we help reduce implementation risks, avoid costly rework, and ensure alignment between users, developers, and project teams. The result is a well-structured, scalable Dynamics solution that supports your processes today and adapts to future change.

When standard functionality is not enough, ICS provides expert development services to extend and adapt Microsoft Dynamics solutions to your specific business requirements. As a Microsoft Partner, we offer deep technical expertise across Dynamics 365 Finance & SCM, Dynamics AX (all versions), Customer Engagement applications, and the Power Platform.

Our Microsoft-certified developers design and deliver high-quality customisations, integrations, and extensions that align with Microsoft best practices and your long-term system roadmap. With experience across multiple industries and complex project landscapes, our team understands how to balance flexibility, performance, and maintainability.

Whether you need custom modules, advanced integrations, automation, or enhancements to existing functionality, we focus on delivering reliable, scalable solutions that fit seamlessly into your Dynamics environment and support your business as it evolves.

ICS provides expert consulting services to help organisations get the most value from their Microsoft Dynamics investments. Our Microsoft-certified consultants combine deep product knowledge with a strong understanding of business processes, enabling them to advise on both strategic and operational decisions.

We support clients across the full project lifecycle – from early-stage assessments and solution planning to implementation guidance, optimisation, and ongoing improvement. Whether you need short-term expertise for a specific task or a dedicated consultant to support a complex Dynamics 365 programme, we adapt our engagement model to your needs.

With experience across ERP, Customer Engagement, and Power Platform solutions, we focus on delivering practical, high-quality outcomes that align with industry best practices and international standards. Above all, we build long-term partnerships based on trust, transparency, and measurable results.

Uninterrupted business operations rely on smooth execution of ERP batch jobs, yet failures can disrupt critical processes, delay production or delivery, and even lead to financial losses. Many organisations struggle to maintain effective monitoring due to limited IT resources and the complexity of deploying dedicated monitoring infrastructure. ICS ERP Monitoring Service solves these challenges, ensuring your system operates reliably without adding burden to your team.

Our fully managed service connects the ICS Monitoring Tool agent directly to your Dynamics AX or Dynamics 365 Finance & Supply Chain Management system. Our specialists supervise all batch job executions around the clock, capture errors, and promptly resolve any issues. This proactive approach eliminates the need for internal monitoring tools or additional personnel while maintaining continuous operational stability.

The benefits of our ERP Monitoring Service are tangible: minimal infrastructure costs, no need to hire or train monitoring specialists, 24/7 supervision of critical processes, and reduced risk of operational downtime. With ICS handling your batch job monitoring, your team can focus on strategic initiatives while your ERP system runs smoothly and reliably.

Modern enterprise operations rely on seamless integration between ERP systems and a wide range of internal and external applications. ICS provides system integration services focused on Microsoft Dynamics AX and Dynamics 365 Finance & Supply Chain Management, ensuring your ERP remains the central source of truth and drives operational efficiency across the organisation.

Our team implements ERP integrations using modern, Microsoft-recommended approaches such as OData services, the Data Management Framework (DMF), Azure Logic Apps, and EDI-based integrations. Where required, we design custom web services for complex scenarios and support AIF-based integrations for legacy Dynamics AX systems as part of upgrade and transition projects.

We support integrations with a broad ecosystem of enterprise systems, including:

✔ Warehouse management systems (Manhattan, PSIwms, …)
✔ Accounting and financial systems (QuickBooks, …)
✔ CRM systems (MS Dynamics CRM, Salesforce, …)
✔ Production planning systems (PMI, Optiplan, Siemens Opcenter, …)
✔ Shipping and logistics services (UPS API, FedEx API, DHL API, …)
✔ Manufacturing / SCADA systems (Siemens SCADA, Wonderware, Ignition, …)
✔ Mail and communication services (SendGrid, Mailchimp, Twilio, …)
✔ External data warehouses (Azure Synapse, Snowflake, Amazon Redshift, …)

By automating key data flows and synchronising processes across these systems, we help organisations reduce manual effort, improve data accuracy, and gain end-to-end operational transparency—while maintaining performance, security, and scalability of the ERP environment.

Upgrading to Microsoft Dynamics 365 Finance & Supply Chain Management is a critical step for organisations running legacy Dynamics AX versions. ICS specialises in end-to-end upgrade services, helping customers move from Dynamics AX 3.0, 4.0, 2009, 2012, and AX 2012 R3 to the latest Dynamics ERP platform smoothly and efficiently.

Our consultants and developers manage the full upgrade lifecycle, from initial assessment and upgrade strategy to code remediation, data upgrade, testing, and go-live support. We focus on minimising disruption, reducing technical debt, and ensuring compliance with Microsoft best practices.

By carefully planning each stage of the upgrade, we help organisations modernise their ERP environment, improve performance and security, and take advantage of new functionality—while preserving critical business processes and historical data.

When you need to scale your Dynamics capabilities quickly, ICS provides flexible team outsourcing services tailored to your project needs. We assemble ready-to-work teams of experienced Microsoft Dynamics consultants, developers, and business analysts who can integrate smoothly with your internal teams or operate as a standalone delivery unit.

Our specialists bring hands-on experience across Dynamics 365 Finance & Operations, Customer Engagement, and Power Platform solutions, allowing you to address skill gaps without the time and overhead of recruitment. We handle team setup, knowledge transfer, and technical coordination, so you can stay focused on business priorities.

Whether you require additional capacity for a short-term initiative or long-term support for a complex programme, our outsourcing model offers speed, flexibility, and predictable delivery without compromising on quality.

Maximising uptime and optimising the performance of your Dynamics ERP system requires expert support and proactive management. ICS provides comprehensive support and managed services for Microsoft Dynamics AX and Dynamics 365 Finance & Supply Chain Management, helping organisations maintain smooth operations while freeing internal teams to focus on core business priorities.

Our services include incident resolution, performance monitoring, system health checks, updates and patches, and ongoing optimisation. For organisations looking for a more hands-off approach, we offer fully managed services: our certified consultants and developers act as an extension of your team, taking responsibility for system maintenance, troubleshooting, and ensuring compliance with Microsoft best practices.

By combining reactive support with proactive management, we minimise downtime, reduce operational risk, and ensure your ERP environment remains reliable, secure, and fully aligned with your evolving business needs.