[ICS] Go-Live Rescue Package

The go-live of a new ERP system is expected to improve business processes and operational efficiency. In reality, however, many organizations experience the opposite outcome. Orders fail to process correctly, production may come to a standstill, and financial closing can take weeks instead of days. At the same time, users often struggle to understand how to work within the new system, leading to further disruption across the business.

These issues often arise after an unsuccessful ERP implementation and are typically caused by a combination of factors, such as:

• insufficient expertise within the implementation team;
• flawed business process design;
• unstable custom code;
• errors in master data imported before go-live;
• broken or unreliable integrations;
• unprepared users.

If not addressed quickly, these problems can lead to serious operational consequences – from growing order backlogs to complete disruption of key business processes.

Our Solution

[ICS] Go-Live Rescue is a comprehensive package of specialized solutions and services designed to rapidly stabilize Microsoft Dynamics 365 Finance & Supply Chain Management (D365 F&SCM) systems after a problematic go-live.

With over 15 years of ERP implementation experience, our team helps organizations:

• stabilize critical business processes;
• eliminate system-critical errors;
• restore data integrity;
• enable users to work effectively in the system again.

The main goal is simple: restore your business operations as quickly as possible.

Typical Symptoms of a Failed Implementation

[ICS] Go-Live Rescue Methodology

Our methodology is designed to stabilize troubled D365 F&SCM implementations using an iterative, structured, and predictable approach.

Unlike traditional 3–6 month post-go-live support models, we use short recovery cycles to:

• quickly restore business operations;
• reduce overall business risk;
• demonstrate measurable progress.

The core principle is that system recovery occurs through a series of short iterations, each of which:

• lasts 2–3 weeks;
• focuses on 2–3 critical issues;
• delivers a tangible business outcome.

Iteration Structure

The structure of each iteration includes a series of mandatory steps that we go through with our clients:

Iterations continue until:

• all critical business processes are stabilized;
• the system operates without blocking errors;
• incident levels are reduced to an acceptable level;
• or the client confirms that the system is in a state they can manage.

Instead of 3–6 months of uncertainty, our clients receive controlled recovery with measurable results every 2–3 weeks.

[ICS] Rescue Team

Each Rescue Team includes:

• Solution Architect

• Functional Consultant

• D365 Developer

• Integration Specialist

Each team member brings 10+ years of ERP implementation experience.

Beyond Rescue

After successful stabilization during the Rescue phase, clients can smoothly transition to Support & Managed Services, retaining the expertise of the ICS team and ensuring long-term system stability and continuous improvement, thereby preventing critical issues from recurring.