Digital Transformation with MS Dynamics 365: How Could Your Business Benefit?

In today’s technological world, there’s no excuse for not being innovative in your business. If you’re seeking new ways of planning, reporting and overseeing your enterprise then you could be in need of a digital transformation. In its essence, digital transformation means the integration of digital technology into all areas of your company in order to create new or modify the existing business models, processes, and customer experiences. As a result, it fundamentally changes how you operate and deliver value to your customers.

While some think that implementing a new cloud-based enterprise resource planning (ERP) system is enough to achieve digital transformation, there is much more to it. Of course, by replacing outdated legacy systems and automating key business processes, ERP implementation becomes one of the fundamental blocks of any digital transformation project. However, it provides just one piece of the puzzle, albeit an important one. In order to make substantial progress on your digital transformation journey, you need to leverage a whole suite of business technologies including ERP (enterprise resource planning), CRM (customer relationship management) and BI (business intelligence) tools. And this is exactly what Microsoft Dynamics 365 (or D365) offers.

We’ve looked at Dynamics 365 in great detail in one of our previous blogs (please see “Driving Your Business Forward with Microsoft Dynamics 365"). With its extensive set of business applications, it can become the perfect platform for the digital transformation of your company. But what actual benefits will it bring to your business?

Augmented analytics

Reporting and finding trends in your business is essential if you want to improve the way things are run. Digital transformation could provide you with more intelligent data such as machine learning that interprets commonalities in your activity and streamlines processes. There are various D365 applications offering this, for example D365 Customer Service that leverages AI insights and analytics to improve agent and customer experiences.

More efficient processes

Digital transformation can give your business an overhaul in terms of speed and organisation. If your current management system is falling short in productivity, a new cloud-based ERP software (e.g. D365 Finance & Supply Chain Management) could improve operational efficiency and create smart working. At the core of any digital transformation is automation and with new technology working across the board, your team and yourself, as a business owner, will operate faster and most effectively.

Higher Profitability

Are you looking for a way to deliver measurable ROI? Digital transformation allows companies to work smarter and therefore tighten up their processes in all areas whether that’s supply chain management or finance. Microsoft Dynamics 365 can improve profitability due to innovations. As a result of working faster and in new ways, these businesses are more likely to become market leaders and therefore earn more.

Better adaptability

No matter what industry you’re in, you need to be adaptable. In the light of COVID-19, shifting markets can force dramatic changes, however, embarking on a digital transformation journey means you are better equipped to deal with the ups and downs of business. When you have reliable planning tools and systems in place such as Microsoft Dynamics 365, you’ll be prepared for change, and this will have less impact on the overall running of your business.

ICS: Microsoft Dynamics 365 Experts for Your Business

At ICS, we’re proud to be one of the leading specialists in Microsoft Dynamics 365. As Microsoft Gold Partners, we are well-positioned to help your organisation choose and implement Dynamics 365 solutions that cater to your business needs, while our Microsoft certified developers and consultants will support you all the way through your digital transformation journey. Contact the team at ICS today to learn more about implementing Dynamics 365 solutions for your business.